SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can't express enough how much I love this automatic feeder. It's not a gadget, it's a lifesaver! With our busy schedules, feeding our pets on time was a challenge. But now, with the smart scheduling feature of this device, we never have to worry about missed meals or overfeeding. The stainless steel bowl is another huge plus - it’s easy to clean and maintains its shine even after multiple. And let me tell you about the camera feature – it’s like having my own pet surveillance system at home! I can check in on my fur baby anytime I want and ensure he's eating properly.
I'm absolutely thrilled with this automatic feeder!
Love the camera feature! Now I can monitor my pet's feeding habits.
At first, I was skeptical about buying an automatic pet feeder but it turned out to be one of my best purchases ever. It has made feeding times hassle-free for me and fun for my cat because of its smart features like meal scheduling and portion control. And what could be better than having a built-in camera? Now I can watch over my furry friend even when I am not home.
this thing rocks! 🤘
The stainless steel bowl is a plus easy to clean and durable.
This automatic pet feeder has been such an amazing addition to our household! Not only does it take care of feeding times for us when we're away or tied up with work but also allows us to monitor our little one through its built-in camera. We were pleasantly surprised by how clear the video feed is too! Plus, the stainless steel bowl ensures that food stays fresh and doesn’t get stuck anywhere as compared to plastic bowls which are hard to clean. This product definitely gets five stars from us!
Smart scheduling has made meal times so much easier. Great buy!
reliable and user-friendly.
The peace of mind that comes with knowing your beloved pet is being taken care of while you're away is priceless - and that’s exactly what this automatic pet feeder offers! Its smart features allow me to schedule meals according to my cat's dietary needs which helps keep her healthy and happy. The added bonus? A built-in camera lets me see her whenever I miss her during the day (which happens more often than you’d think!). Also worth mentioning is the stainless steel bowl – so easy-to-clean and durable; perfect for messy eaters like mine.
A great product that ensures my pet never misses a meal.