SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm in love with this plush pillow cover! Perfect for autumn and feels so soft. The quality is top-notch.
Love invisible zipper on this, right into the fabric. Easy to clean too, which is a bonus.
🍂 This pumpkin-colored pillow cover really brings out the fall vibes in my living room! 🎃
Great value for money
No more boring pillows! This cover has transformed my bedroom decor. It's super soft and luxurious feeling.
i've never felt velvet so plush before... it's like hugging a cloud!
the colour of this cover just screams autumn... perfect addition to our rustic farmhouse style home.
👌
bought one for every room in the house - they're that good!
elegant look ✔️ durable fabric ✔️ machine washable ✔️ what else could you ask for?
The invisible zipper is genius! No more awkward bulges in my pillows.
the softness and luxury feel of this pillow case... it's like having a piece of cloud at home!
this pumpkin plush velvet cover has become my favorite fall décor accessory 😍
it fits perfectly on standard size pillows
i appreciate that they're machine washable - super convenient and saves me time.
the colour hasn't faded even after multiple washes, definitely worth every penny!
this isn't just a pillow cover, it's an essential part of our living room now 🏡
So cozy and autumnal! Can't believe how soft it is.
This cover has added a lovely pop of color to my room. Great quality!
🍁 Perfect for fall, really brightens up the place. 🏡
Excellent material, looks more expensive than it was. Very satisfied.
Easy to clean and doesn’t fade - perfect for families with kids!
this pillow case feels like a dream... so plushy!
just one word: luxurious! can't stop touching it