SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look very good. At first, it's a bit difficult, but later you get used to the cutting motion.
The item arrived as described, taking about 3 to 4 weeks. For some reason, it's not easy to use. I've attempted to use it, but it doesn't cut properly, and I'm concerned about getting poked by it. I have other similar items that are easier to handle.
I'll certainly need some practice to become more adept at cutting things with it, but overall, it's not bad.
It cuts with exceptional smoothness, creating sharp lines! This is exactly what I required to save both time and vinyl, eliminating the need for recutting a project due to insufficient pressure.
The tool is incredibly enjoyable to use. Please refrain from using the mat for anything other than this specific tool. I also tried it with my rotary cutter because I appreciated its size.
This pen is very sharp and precise. It works great purchase for my art class.
This product is straightforward and practical in its design, yet mastering its use requires some practice. The most challenging aspect is understanding the amount of pressure needed for various paper types. Shortly after beginning to use it, the small component that secures the blade detached and has since been lost. Despite this, I can still operate it cautiously, and it has spared me the discomfort and time-consuming effort of cutting with small scissors.
It cuts normally, but you need to adjust to its use—especially when turning in the opposite direction, either slow down or completely stop. Also, using a special base is essential. With these adjustments, it should work well.
This product does indeed perform as advertised. Nevertheless, I find myself unsure about the process of removing the blade for replacement due to the absence of any provided instructions. Despite this, it does function effectively, so one might have to rely on the hope that they won't need to replace it anytime soon.
To begin with, changing the blade is an extremely challenging task. The product's description claims that it can be done "easily" by using pliers to grip the blade. I attempted this method strenuously, but to no avail; I was entirely unsuccessful in either removing the blade or inserting a new one. Furthermore, when I use it on card stock, I have to apply excessive pressure, resulting in a noticeable ridge along the cut edge. This unfortunate outcome negatively affects the appearance of the picture.
I had never used anything like this before, so I was uncertain about its performance. However, after completing a few projects, I am now completely hooked. It's an incredible knife that's incredibly easy to use. This is the perfect tool and a definite must-buy!
Like it
I purchased several different types, and this one proved to be the most comfortable and easiest to use, at least initially.
This works exceptionally well. It's a bit challenging to adapt to initially, and I believe I may be gripping it too tightly, but I anticipate improving with practice and familiarity.
The product lacked clear instructions for changing the tips, and I couldn't discern the process through trial and error alone.
I only received the additional knives for the yellow and blue ones, but not for the white one.
Thank you, can’t wait to try it
I haven't had the chance to use it yet, but I believe it will provide a lot of fun and creative opportunities for me.
It has a comfortable grip and pivots perfectly, making it an excellent choice for transitional cuts on vinyl. I highly recommend it.
The sharp blades make cutting shapes and designs a breeze.
This reasonably priced tool is highly useful for artwork, making it easy to cut curved lines. It may require some practice to become accustomed to, but the learning curve is not lengthy.
Gets in those tight corners
This cutting blade performs admirably, even when dealing with small designs.
I cut paper cards, and this tool has significantly expedited the process, making it much more convenient than constantly adjusting my paper. Its convenience has left me wishing I had discovered its existence sooner.
After mastering the technique, this tool works exceptionally well. It has made fussy cutting 1,000 times easier for me!
It effortlessly glides around corners, is comfortable to hold, and I absolutely adore it.
It's extremely sharp and effortlessly cuts circles. While I haven't completely mastered it yet, I find that sometimes it tends to turn in a way I don't want at the top, so I make grip adjustments. Nevertheless, I'm generally satisfied with it.
The result turned out great, and I didn't encounter any issues with the knife. Just remember to replace the tip when it becomes dull to prevent damaging the tool.
It effortlessly navigates around corners, provides a comfortable grip, and I'm absolutely thrilled with it.
Easy to use and cuts good. I am satisfied.
This is precisely what I was searching for. While I wish it included a pack of replacement blades, it's still a great tool.
This product is simple and effective
It slices through with remarkable smoothness, producing crisp, clean lines! This is precisely what I needed to streamline my work, conserving both time and vinyl, and preventing the need for re-cutting projects due to inadequate pressure.
So convenient
Great product and you get a cutting mat as well.
This tool is a lot of fun to use. Please note that the mat should only be used with this specific tool and nothing else.
Doesn't work as I expected. Is not so accurate.
All OK! But so far I personally do not succeed)))
Excelent ! I love it
Not tried yet but it looks nice
Awesome! You simply need to apply more pressure; it's not as smooth as in the video.
Bit difficult to use but works as intended.
Very useful and good quality. I recommend.