SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a pet owner of multiple fur babies including cats and small dogs of various breeds, finding versatile products that suit everyone can be challenging. This elevated bowl though has been perfect for all our pets regardless of their size or breed! The 13.5 oz volume means I serve just the right amount of food every time reducing waste significantly which is something that's important to us as an eco-conscious family. And let's not forget about its aesthetics - the stylish Japanese-inspired design adds such elegance to our home decor while still being functional.
I love the elevated design of this ceramic pet bowl. It's perfect for my older cat and I've noticed she doesn't strain as much during meal times.🐱
We have multiple pets in our house so finding something that suits everyone was challenging until we found these bowls! They're suitable for all breeds and sizes which makes life so much easier.
Lovely
no more mess around the feeding area thanks to the non-slip base on this bowl! plus cleaning up after meals has never been easier since it's dishwasher safe!😊
Finally found a versatile bowl that works perfectly for both my small dog and cat. The size is ideal and they seem comfortable eating from an elevated position.
No more spills during meal time!
The stylish, Japanese-inspired design of this raised pet bowl is a beautiful addition to our home decor. Not only does it look good, but it also serves its purpose well.
Sturdy, stable and stylish, what's not to love?
My senior dog seems much happier eating from his new raised dish - less neck strain, better digestion...what else could you ask for? 😍
I can't express how pleased I am with this-Style Raised Ceramic Pet Bowl. The premium ceramic material is clearly high-quality and durable, standing up to daily use by my energetic terrier without a scratch or chip in sight. It's also incredibly easy to clean which saves me so much time - just pop it in the dishwasher and it comes out looking brand new! The raised design has been a game-changer for my older dog who used to struggle with neck strain during meal times. Now he eats comfortably, leading to better digestion and overall health. Plus, the non-slip base ensures no more spills or messes on my kitchen floor.
❤️🐶
This Japanese-style ceramic pet bowl has been a hit in our multi-pet household. The elevated design is just perfect for my older dog, reducing neck strain and promoting better digestion. Plus the non-slip base means no more messy meal times!
My older dog seems much happier now that he doesn't have to bend down as much at meal times
the non-slip base on these bowls means less mess for me to clean up...which i am all about!
This premium quality ceramics material used in making these bowls ensures they last through countless meals despite daily use by my fur babies
Recommend
I'm loving this stylish raised pet dish! It's not only functional but also adds a touch elegance to our home. And being dishwasher safe, it makes cleanup so much easier.
The premium ceramics material used in this bowl ensures durability even with daily use by my fur babies. Its 13.5 oz size is ideal for serving just the right amount of food or water.
super convenient
Finally found a versatile product that suits both my small dog and cat! This raised ceramic bowl promotes healthier eating posture making meal times comfortable for them while its aesthetic appeal blends perfectly with our decor.