SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As an avid coffee drinker and a person who is always on the go, I've tried numerous portable cups in my time. But none of them have quite hit the mark like this one has. Such a revelation! It's compact and lightweight design makes it so easy to carry around, whether I'm rushing work or heading out for a camping trip. And let's not forget about its innovative capless twist feature - no more spills or lost lids ever again! Plus, cleaning it is just as breezy as using it; no complicated parts or hard-to-reach corners at all. All these features combined make this product an absolute game-changer in my daily routine and I can confidently say that it’s worth every penny spent!
The cup is well-made and sturdy, making it perfect for both hot and cold beverages. One of the standout features is the anti-spill mechanism, which works flawlessly; I haven't experienced any leaks. The twist design not only ensures the cup is leak-proof but also makes it easy to open and close securely. Although it does not come with a lid, the design compensates for this by being highly spill-resistant.
💖👍 Super convenient twist cup! Great for travel or just everyday use. Love it! 👍💖
The capless design is genius, no more lost lids!
No spills ever again
I'm always rushing in the morning but now I can make my quick with this portable cup - life saver!
i've never been so excited about a coffee cup before...this one really delivers on quality and convenience.
What an innovative product! This capless twist coffee cup makes brewing fresh French press so simple.✨😊
ok
this little gadget has made mornings in our household much smoother...and tastier!
I was skeptical at first but after using it I am sold. Best investment for a busy person
No mess, no fuss, just great tasting coffee every time – what’s not to love?
recommend
😍👌finally, a travel-friendly way. love the twist design.
it's lightweight, compact
I am in love with this capless twist coffee cup! It’s so simple yet effective.
Excellent
this is an absolute must-have for any coffee lover...trust me!
i've tried other portable cups before but none compare to this one...worth every penny.
fantastic
💕 My new travel companion! Super easy to clean.
I'm impressed with the quality of this product
love how simple it is... just twist and go!
This capless design is brilliant