SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This harness and leash set is simply purrrfect! My little furball loves it, and I feel more secure knowing she's safe during our walks. Plus, the reflective mesh makes her visible even in low light conditions. 🐾
this for my small doggo. he seems comfy in it & doesn't try to wriggle out like his old one. also love that its reflective so we can walk at night safely.
Comfortable fit, reflective design - a great find for my little fur friend.
I'm a guy who enjoys late-night strolls with my cat, and this harness has made those outings much safer. The reflective material is a great feature - cars can spot us from afar!
It's sturdy and light. Perfect for our night-time strolls!
The harness is super easy to adjust, fits my little dog just right. The reflective mesh is a nice touch for those evening walks.
Impressive
Okay so wasn’t totally sold on this but gave it a shot anyway...not too shabby! It fits snugly without being restrictive, which was my main worry initially. Still think they could improve the design slightly though.
Finally, a harness that doesn't chafe or restrict movement!
The quality of this product blew me away! Harnesses I've tried before were either too flimsy or too heavy, but this one strikes just the right balance for smaller pets like mine.
i gotta say, this leash set has been a great buy! it's light but sturdy and the reflectors are really bright at night. 👌
Reflective mesh is genius! Feel safer on evening walks now.
this thing rocks!! been lookin' for something that would fit my tiny chihuahua n finally found it here! bonus points cuz its got reflectors built in 💯
ok
Love the adjustable feature! Fits both my pets perfectly.
This product was a pleasant surprise - good quality and easy to use. My cat seems comfortable in it too which is always a plus!
Got two words for you: Life Saver! This harness gives me peace of mind when walking my adventurous kitten around busy city streets after dark!
My dog seems happy in it, plus we're visible at night. Win-win!
Finally found a leash set that suits both me and Mr Whiskers perfectly – comfortable yet secure; practical yet stylish; lightweight yet durable – what else could you ask for?