SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elitebuysgoods.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elitebuysgoods.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality material, very pleasant to the touch and very durable, it will be easy to wash! Everything is like in the photo.
I've always struggled with keeping my kitchen floor clean from my two dogs' messy eating habits. I tried different mats before but none of them really helped until I got this waterproof silicone pet feeding mat. It's been a game-changer for me! The silicone material ensures that it stays in place, even when they get overly excited about their food. Plus, it's so easy to clean up afterwards - just a quick and it's good as new again. And the best part? It's waterproof! So no more worrying about water or any other liquid spilling onto my floor.
Looks really nice, our cat loves it. now she no longer gets all her food on the ground and we onky need to clean the mat.
It's so easy to clean and it keeps my floors spotless.
Waterproof and easy to clean, this mat is a pet owner's dream.
Perfect for keeping everything clean around the bowl with feed. Good quality material and great finish. Will be very useful. If my dog talked... But it just barks...
This product has made such a difference in our home! With three large dogs who love to make a mess while eating, cleaning up after them was starting to feel like a full-time job. This waterproof silicon pet feeding mat has been nothing short of miraculous for us – it’s incredibly durable (a must-have with our boisterous fur babies), super easy to clean, and most importantly – completely waterproof!
got for my dog who loves to make a mess when he eats. perfect solution, seriously.
nice size and decent quality for price
No more messes with this silicone mat. Highly recommend!
If you're tired of constantly mopping up after your pets during meal times then this product is definitely for you! Our dog loves his meals but he isn't exactly what one would call 'neat'. We were growing increasingly frustrated by how dirty our floors were getting until we found out about these wonderful silicone mats that are designed specifically for pet feedings.
perfect size as you can see on the picture everything fits on the matt
really good
Functional, durable and waterproof - couldn't ask for anything better.
Nice soft silicone, no unpleasant smell. Satisfied with the purchase.
absolutely recommend!!
We have four cats at home and feeding time used to be a nightmare. The area around their food bowls was always littered with bits of kibble, not to mention the water spills. But ever since we started using this waterproof silicone pet feeding mat, our problems have been solved! It's super easy to clean up after meal times now.
A definite must-have if you have pets at home!
A fantastic product indeed!
the mat was the perfect size for my cat, pretty good material. dont mind the food scale my cats stand broke lol.