Frequently Asked Questions

1. What types of bags do you sell?

We offer a curated selection of women’s bags, including handbags, shoulder bags, crossbody bags, tote bags, satchels, and other stylish everyday bags.

2. Where do you ship?

We currently ship orders within the United States.

3. How long does shipping take?

Orders are generally processed within 0–2 business days. After processing, standard delivery typically takes 3–5 business days.

4. Do you offer free shipping?

Yes. We offer free standard shipping on eligible orders within the United States.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

6. Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to assist you before the order is shipped.

7. What is your return policy?

We accept eligible returns within 30 days of delivery. Items must be unused, in their original condition, and returned with the original packaging and tags where applicable.

8. What if my bag arrives damaged or defective?

Please contact us within 7 days of delivery and provide clear photos of the damaged or defective item and packaging. Our support team will review your request and assist you with the next steps.

9. How can I contact customer support?

You can contact us through our Contact Us page or by email. Our customer support team is available during our regular business hours and aims to respond to inquiries within 24 hours.

10. Are payments secure?

Yes. Payments are processed through secure payment systems designed to protect your payment and personal information during checkout.

11. Do you offer international shipping?

At this time, we ship within the United States only and do not currently offer international shipping.

12. What should I do if I receive the wrong item?

If you receive an item different from what you ordered, please contact us as soon as possible with your order number and photos of the item received. We’ll review the issue and help resolve it.

13. Can I return an item if I simply change my mind?

Yes, eligible unused items may generally be returned within the applicable return period. Please review our Refund & Returns Policy for the complete requirements.

14. How can I find the right bag for me?

Each product page includes details about the bag’s design, size, materials, and features. We recommend reviewing these details carefully before placing your order.

15. Do you offer customer support after purchase?

Absolutely. Our team is available to assist with order status, shipping questions, returns, product concerns, and other customer service needs.